"Lessons Learned" as an continuous improvement tool – an example of good practice
At the basic level, lessons learned comes from Project Management and represent the tangible result of an executed "project review", taking the project experience, in whole or part, and breaking it down into actionable conclusions about what went right, what went wrong, and what could be done better in future projects.
But these lessons won't amount to much if they are not properly integrated into an "institutional body of knowledge" and used for continuous improvement.
Speaker, a man who has set up a "lessons learned" system from scratch in the international organization, Vladimir Rasovic, will try to awake a "worm of curiosity" in listeners, in order to feel how would an "lessons learned" system worked in their organizations and what effects it would provide.
This presentation includes a description of the complete system that has been implemented, through practical examples. You will discover how collecting and using "lessons learned" in everyday business operations can result in fewer mistakes, lower costs, more accurate estimates... You’ll see how one can affect the future by implementing a past experience.
Vladimir Rasovic graduated from the Military Academy, with major in Telecommunications, and began working in the Serbian Army as an officer. In US Steel Smederevo he works in Engineering - Project Management for capital investment - passes Project Engineer and Project Manager positions for smaller and later large projects. There, he begins to lead projects within the US Steel IT sector. He worked at Danieli as Project Manager, and from 2012 until a few months ago Vladimir went a step further at Continental, Subotica. He developed: Sales, Project Management and Change Management sectors, in accordance with corporate instructions but also in accordance with ISO TS i.e. IATF 16949 standard, as well as in accordance with customer requirements - all German OEMs in the world of automotive industry, as well as requirements of Volvo, Scania, and DAF in the truck program.
During this period he developed a complete “lessons learned” system, which is the basis of the company's #KnowledgeManagement and contributes to a Culture of #ContinuousImprovement.
Vladimir Rasovic is currently employed by GP Adria as PM consultant for major projects.